Article .... of Reg. (EC) … (MCIPP) foresees the possibility for customs representatives to draft quality charters aimed at ensuring the quality of their services.
The present Quality Charter aims to set guidelines for service providers, establishing principles, values and rules of behavior capable to orient them in the proper conduct of their business, protecting at the same time the public interest and the rights of customers.
This Charter sets also a series of standards aimed to guarantee the maintenance and the improvement of the quality of services rendered, in particular establishing a set of indications relating to the methodology with which such services should be offered.
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